Privacy Policy – Physio Fei

Effective Date: February 2026

At Physio Fei, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and manage your personal information when you interact with our website or services, in accordance with Canadian privacy laws, including PIPEDA (Personal Information Protection and Electronic Documents Act).

1. Information We Collect

When you interact with us, we may collect personal information that you voluntarily provide, including:

  • Name, email address, phone number, and mailing address

  • Appointment or health-related information relevant to your care

  • Payment or billing details, if applicable

We collect this information to provide our physiotherapy services, respond to inquiries, and improve your experience with Physio Fei.

2. How We Collect Information

We may collect information when you:

  • Book an appointment online or by phone

  • Fill out forms on our website

  • Subscribe to our newsletter or request information

  • Contact us via email, phone, or social media

3. How We Use Your Information

We use your personal information to:

  • Provide, manage, and improve physiotherapy services and patient care

  • Respond to your questions or service requests

  • Send appointment reminders or important clinic updates

  • Maintain accurate records in accordance with healthcare regulations

  • Communicate securely regarding billing or other clinic services

4. How We Protect Your Information

Physio Fei is committed to protecting your personal information:

  • Your data is stored securely on protected networks and only accessible to authorized personnel

  • Sensitive information, such as payment or health data, is encrypted where applicable

  • We regularly maintain and monitor our systems for security vulnerabilities

  • All patient records are handled in accordance with privacy laws and professional standards

5. Cookies and Tracking

Our website may use cookies to improve your browsing experience and remember preferences.

  • Cookies help us understand website usage and improve site functionality

  • You can disable cookies in your browser settings, but some website features may not work as intended

6. Third-Party Disclosure

We do not sell, trade, or share your personal information with third parties for marketing purposes.
We may use trusted service providers (such as website hosting or email platforms) to help operate our site or communicate with you, but they are bound to protect your information.

7. Legal Compliance

We comply with Canadian privacy laws, including PIPEDA and provincial privacy legislation. This includes:

  • Fair collection, use, and disclosure of personal information

  • Providing you access to your personal information upon request

  • Taking reasonable measures to correct errors in your personal information

8. Electronic Communications

We may send emails related to:

  • Appointment confirmations or reminders

  • Important clinic updates

  • Educational or service-related information

You may unsubscribe from non-essential emails at any time using the link provided in each email, and we will promptly remove you from the mailing list.

9. Data Breach Response

In the unlikely event of a data breach:

  • We will notify affected individuals as required by law

  • We will take immediate steps to contain and resolve the breach

  • We comply with all regulations for reporting and remedial actions

10. Contact Us

If you have questions about this privacy policy or how we handle your information, please contact us:

Physio Fei
Email: physiofei@gmail.com
Phone: TBA
Address: 459A Bloor St. West, Toronto, Ontario M5S 1X9 Canada